Policy
Refunds and consumer guarantees
EMME Influence sells digital products: AI dashboards delivered as a Notion duplicate link. This page sets out when a refund applies, and confirms the rights you hold under Australian Consumer Law. Nothing on this page reduces those rights.
Your rights under Australian Consumer Law
Every product sold here carries consumer guarantees that cannot be excluded. A product must match its description, be fit for the purpose it was sold for, and be of acceptable quality.
Where a product has a major problem, you choose the remedy: a full refund, or a replacement. A major problem means the product is substantially unfit for the purpose it was sold for, differs significantly from its description, or cannot be put right within a reasonable time.
Where a product has a minor problem, EMME Influence will fix the problem at no cost to you, within a reasonable time.
Change of mind
Access is immediate. The moment a duplicate link is opened, the dashboard copies into your own Notion workspace and is yours to keep, edit and use, with no ongoing dependency on EMME Influence. For that reason, refunds are not offered for change of mind once a product has been delivered.
Change of mind includes deciding a product is no longer wanted, finding a similar product elsewhere, or choosing not to use what you purchased.
Delivery and access
If a link fails, if a duplicate will not load into your workspace, or if the product delivered differs from the product purchased, email hello@emmeinfluence.com. Access will be restored promptly. Where the problem is major and cannot be put right within a reasonable time, you choose between a replacement and a full refund.
Purchases made in error
Duplicate purchases of the same product, and purchases where the duplicate link has not been opened, are refunded in full within 14 days of purchase. Email the order number shown on your receipt.
The Archive Bundle
The Archive Bundle is sold as one product at a bundle price. Where a remedy applies to a single dashboard inside the bundle, that dashboard is assessed on its own, and any refund is calculated on its individual list price.
How to request a refund
Email hello@emmeinfluence.com with your order number and a short description of the problem. Requests are answered within 2 business days. Approved refunds are returned to the original payment method, and typically clear within 5 business days depending on your bank.
Pricing
All prices are in Australian dollars. GST does not apply.
If you disagree with the outcome
You are entitled to take the matter to the Australian Competition and Consumer Commission, or to the consumer protection agency in your state or territory. This policy does not limit that right.
Last updated 17 September 2026